After good experiences with service and support...
After good experiences with service and support, during our first Iceland trip in 2010, we rented this year again a 4-wheel drive car from Reykjavik Rent a Car for our Iceland round trip via route 1 from 6 till 20 April. We got an excellent car which was delivered and picked up from our hotel. Reykjavik Rent a Car was again a great contribution to our excellent holiday on Iceland. Highly recommended.
I've used Reykjavik Rent a Car twice...
I've used Reykjavik Rent a Car twice already and will be doing so again this year. Highly recommended.
This car rental company is OUTSTANDING...
This car rental company is OUTSTANDING. They reply to emails within hours, answer the phone and go that extra mile to give a personal service when your requirements are a little beyond the norm. AND they are very, very good value.
I usually hate dealing with car rental companies - these are the good guys in the business. No hidden extras and a nice person who answers your call and knows your name.
I used them as well ...
I used them as well and they get my highest recommendation.
In July, we rent a 4WD Suzuki Jimny...
In July, we rent a 4WD Suzuki Jimny from Reykjavik rent-a-car and were really happy with the experience!
They gave us a Grand Vitara (older model) instead... old car but more room for our luggage’s :-)
We found them to give excellent customer service (pickup at 3am at the airport, free GPS for minor problem with the car, etc.) Good pricing too. Highly recommended!
They will have my business...
They will have my business when we go late next year. Another thread had many travellers that raved about their customer service.
We, a group of 18, rented two Hyundai Starex H1...
We, a group of 18, rented two Hyundai Starex H1 vans from Reykjavik Rent a Car for the Golden Circle Tour and a trip around Iceland. When we had a flat in Reykjavik late on our first day, Reykjavik Rent a Car provided excellent service to enable us to continue our trip without delay. Pickup and drop off at our hostels was very convenient. We later rented a vehicle for one day and again, the service was excellent. We recommend Reykjavik Rent a Car to fellow travellers. Edie Leier, Vernon, BC, Canada
We were very happy with Reykjavik Rent a Car...
We were very happy with Reykjavik Rent a Car, too. We hired one Hyundai Santa Fe for the four of us. The car was delivered on time and was in excellent condition. it was brand new and the guy who delivered it was very friendly. After about 10 days of our 14-day journey we had an accident. We called Reykjavik Rent a Car and they had an extra car for us. After flying back to Reykjavik we got the same car again and were treated absolutely friendly. The replacement car was in perfect condition and brand new like the first one. The policeman told us, he wouldn't know how the insurance company would judge about the accident. He told us we could get a contributory negligence. At first the insurance company decided that it was our fault too, so we would have to pay our self-risk of 75.000 ISK. But with the help of Reykjavik Rent a Car, the decision was negotiated again and they decided that the other driver is fully responsible for the accident and we didn't had to pay anything. Case was closed and we were happy. After 2 more weeks the car rental contacted us again, telling us that they claimed the insurance company of the other car should pay for your flight tickets to Reykjavik the day of the accident too. It is amazing how helpful they were, we were just happy not being charged the self-risk and didn't thought we could get the extra flight to Reykjavik payed too, because the policeman was only smiling when we asked him about this and said, we wouldn't have any chance with this demand.
To sum it up, Reykjavik Rent a Car was extremely collaborative and helped us so much, regardless if it is their problem. They just stood up for us so we could get some extra money back. Absolutely recommendable!!! Thanks again. I had a really nice contact to them after the vacation. I am from Germany and couldn't think about a company being so unselfish and helpful here.
Reykjavik Rent A Car is a fantastic company...
Reykjavik Rent A Car is a fantastic company, great vehicles, excellent service. You can get a phone and a GPS in your car, which is of great value.
Very happy with Reykjavik Rent a Car...
Very happy with Reykjavik Rent a Car. A group of 6 of us hired a large 4x4 from them last December, so we could have some independence on our Northern Lights (Icelandair) Trip. It turned out to be excellent value, especially when you consider that you can deduct the cost of 6 airport transfers from the rental price. We were able to easily organise our own day tours to the hot spots like Thingvellir, Geysir and Gullfoss - but at the times WE wanted to go, not the times the bus tours do it. Also, the whole of the Reykjanes Peninsular was there for our exploration given we had a capable 4x4. Service at the airport was spot on; professional, but also warm & friendly. I have just booked another vehicle from them, for use in July, and again communications by email have been swift (like lightning by Icelandic standards :)), friendly and efficient. Recommended.