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Frequently Asked Questions

What is included in the price?

Your Reykjavik car rental quote takes into account all mandatory charges corresponding to your reservation criteria. This quote generally includes the following items:

  • - 24% Local VAT
  • - Unlimited mileage/km
  • - Airport surcharge if applicapable
  • - PAI (Personal Accident Insurance)
  • - Third party liability insurance
  • - Collision Damage Waiver (“CDW”)
  • - Full fuel tank - full to full policy 
  • - We are partners with Olís and OB gas stations. Attached to the keychain of your car keys is a  discount tag that gives you extra discount at Olís gas stations all around the country. As a bonus you get free coffee, free wifi and discount off food and beverages at their stations.

 

The CDW excess amount displayed at time of reservation indicates the maximum amount of money you are liable for, in the event of damage to or theft of the vehicle. This excess amount may be lowered by purchasing optional Super Collision Damage Waiver (“SCDW”) at time of reservation or during pick-up.

How can I pay for my rental car?

 

You can pay a 15% down payment now and the rest on arrival. If you prefer, you can also pay the full amount now. Due to high fluctuations in the exchange rate it can be good to fix the price on current rate.

 

The best way to book and pay is through the booking engine on our website using a credit card.
We accept Visa, Mastercard, American Express, Diners Club, JCB, Union Pay and Discover.
 

You may be able to pay with a debit card on our website, if your card has an online payment option.

 

We also require a credit card number when you pick up the car to guarantee the rental agreement.

We prefer the person that pays for the car and/or owns the credit card submitted as the guarantee is the lessee that signs the rental agreement. If this is not the same person as the driver we will list the driver as an extra driver.

 

If you only have a debit card, we accept debit cards that have the 16 digit number on the front if you also buy our Platinum Insurance package for the duration of your rental period.

 

No deposit is needed. We simply copy the 16 digit number on your credit card/debit card but will not use it unless there are extra costs such as damages or parking tickets etc. 

 

Please note, card holder must be present to sign the rental agreement !

 

F-Roads

Check out an informative brochure about F roads in the highlands of Iceland here. It contains information about road opening times and much more. 

 

The main driver and the credit card holder are not the same person, what should I do?

The person that owns the credit card and takes responsibility for the car has to sign the rental agreement. If that is not the same person as the main driver, we will list the driver as an extra driver.

Silver , Gold and Platinum insurance bundel - What is not included

Silver, Gold or Platinum bundle    :

The renter is always responsible for the following damages, which are not covered by insurance bundle : e.g. negligence, driving while intoxicated,  damage to the underside of the car,  damage to the doors caused by strong wind and damages to the engine of the car.

 

Please note that towing and rescue is never included in self risk.

Best price - is on our website

All of our best prices are listed on the website; these are regularly updated with relevant discounts and offers. We cannot offer better prices via email.

Cancellation policy - Early drop off

 

Unfortunately no refunds can be given for unused, or partly used, car hire vouchers unless the amendments or cancellations have been made prior to the pick-up date.

In case of a cancellation, this is our policy;

If you cancel 2 days (48 hours) or more before pick up you get full refund (100% refund). No-show or you cancel less than 48 hours before pickup: No refund (0% refund).

If you make your booking 48 hours or less before pick up and then cancel we do not refund and you have to pay full amount.

Age requirement and drivers license

All drivers must present driving licenses to rent with Reykjavik Rent A Car.

A full driver's license must have been held for at least 12 months and must be presented at the start of the rental. Renter must be 20 years of age.
 
We accept all driving licenses issued by countries within the EU and USA/Canada. If you are from a country outside those regions we will accept your driving license if it has a license number, your photo, a valid date and is in roman alphabet. If your driving license does not fulfill those requirements you will need an international driving license to drive in Iceland.

Do you offer a shuttle service?

Yes, we have a free shuttle service which goes every fifteen minutes around-the-clock between airline terminals and the rental car parking lots. Check out the route in the video below.

When you exit the customs area, continue straight ahead and outside the airport entrance. From there, you walk through a covered footpath and at the end of the path you will find the shuttle service.  (Yellow shuttle bus).  Our rental office is located very close to the airport (3rd stop).

How do you protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of a transaction. The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Can I book additional extras or equipment?

Yes, you can book additional extras online or at the front desk when you arrive. They involve extra cost and are subject to availability.

Is it possible to modify my reservation after it is confirmed?

Yes, we allow you to modify or cancel your reservation after it is confirmed, see information under Cancellation policy. You simply need to send us an email and our sales representative will assist you. For changes to reservations made via a Travel Agency, please contact the relevant agent. You will receive a confirmation of amendment or cancellation by e-mail. You should print these and keep them for your records.