Overall it was very good. The younger man we saw at check in and also on return was very pleasant - the other man looked a bit grim so we were happy we got the good one. It was very busy at both pick up and return, and the chap did a great job of getting clients through the system, but they really need an extra person in busy times. Car was very good, very clean inside, not so on the outside but in winter that is understandable. Not a specific issue with you, but I wish the industry would sort out this insurance issue - all cars should have all insurance included as standard. This continually trying to sell extra insurance is very annoying and should stop.
Only positive experience for Reykjavik Rent A Car company. It was such a delight to have chosen them for our Iceland trip. Online reservation and email exchanges were smooth prior our arrival. Their branch at KEF Airport is easy to locate. The process went smooth and fast. Thanks to the accommodating staff, he's from our own country (Philippines) surprisingly! He explained a few provisions and gave out tips as well. We rented out a Ford Kuga for 9 days and also availed a platinum insurance. The SUV was ready, fueled up, and nicely presented. Alternatively, returning the car went smoothly as well. Did not even take 10mins! Highly recommended car rental company.
Everything was just perfect:
Excellent from start to finish
Seamless from getting to the car rental office, to getting the car, to using the car and returning it. Felt very safe in the car, it was of excellent quality and the staff were very helpful.
Great car rental company
This was my third time renting from Reykjavík Car Rental. Always friendly staff. Looking forward to my next visit to Iceland and I will use this company again.
Very pleasant staff at collection and drop off. No hard sell on the extra insurance. Car was ready for collection and parked straight outside the office. Easy to book and very helpful communication before booking.
Really impressed with website information and leaflet on driving in Iceland. Even more impressed with the daily e-mails of road closures and weather coditions and forecasts.
One of my best car rental experiences - highly recommended.
The best agency !!
Working with this agency since years, always the best !
Excellent! Quick and efficient! A pleasure to rent from such a company.
Good to rent
It's quite good.
Staffs full of attentive and patient.
And we recived the warning message(extreme wind and storm) for safty as we were traveling in iceland.
Perfect rental experience
Our car was ready when promised. Check in was very fast and check out faster. I saw the price was dropped after my booking. I was able to get a refund.